Customer Service
Do you have a question about an order, a product, delivery, payment or a refund? Our support team is ready to help.
Contact information
Email: contact@usesavelli.com
Our support team assists customers in English, German, French and Dutch. Email is our main customer service channel; our aim is to answer all emails within 48 business hours.
Opening hours
Monday to Friday: 09:00 – 18:00
Messages received outside our opening hours will be processed on the next business day.
How can we help you?
- Shipping Policy — shipping costs and delivery times by country
- Return Policy — free returns within 30 days
- Cancellation — cancel your order
- Currency & Payment
- FAQ
Savelli operates as an online brand on the Shopify platform. Customer support is handled by email to ensure faster and more accurate assistance. We have no physical shop and no walk-in counter.