Privacy Policy

PRIVACY POLICY

Last updated: 15 October 2026

This Privacy Policy describes how Savelli ("we", "us", "our", or the "Company") collects, uses and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, a visitor to the site, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use and disclosure of your information as described here. If you do not agree, please do not access or use our Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations or regulatory reasons. When we do, we will post the revised version on this page and update the "Last updated" date accordingly.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide and improve our Services, we collect personal information from a variety of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes set out below, we may use your information to communicate with you, fulfil our contractual obligations, comply with applicable laws, enforce our terms and policies, and protect the rights, safety and integrity of Savelli, our customers and others.

PERSONAL INFORMATION WE COLLECT

Information you provide directly

Contact details, including your name, billing address, shipping address, phone number and email address.
Order information, including items purchased, payment confirmation, delivery details and transaction history.
Account information, such as login credentials and account preferences.
Shopping activity, including products viewed, added to cart or saved.
Customer support communications, including messages you choose to send us.

Providing certain personal information may be required to access specific features of the Services. Choosing not to provide it may limit your ability to use those features.

INFORMATION COLLECTED THROUGH COOKIES AND TRACKING TECHNOLOGIES

We automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser type, IP address, network connection and details of how you access and use the site.

We use cookies, web beacons and similar technologies to operate and improve the site, remember your preferences, analyse performance and understand user behaviour. For details on Shopify-related cookies, see shopify.com/legal/cookies. Our own use of cookies is described in our Cookie Policy.

You may adjust your browser settings to remove or reject cookies; doing so may affect the functionality of certain features.

INFORMATION FROM THIRD PARTIES

We may receive personal information from third parties that support our Services, including:

E-commerce platform providers such as Shopify.
Payment processors, who collect payment information to process transactions securely.
Analytics, marketing and advertising partners, such as Google Analytics and Google Ads.

All such information is handled in accordance with this Privacy Policy. We are not responsible for the privacy practices of third parties.

HOW WE USE YOUR PERSONAL INFORMATION

To provide, operate and maintain the Services.
To process payments and fulfil orders, including shipping, returns and exchanges.
To communicate with you about orders, your account and customer support.
To send marketing communications where permitted by law, and where you may withdraw consent at any time.
To improve and personalise the site and the Services.
To detect, prevent and address fraud or security concerns.
To comply with legal and regulatory obligations.

DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with:

Service providers acting on our behalf (payment processing, logistics, IT support).
Marketing and advertising partners, where necessary to provide the Services.
Legal authorities, where required by law or to protect our rights.

We do not sell your personal information.

USER-GENERATED CONTENT

If you submit reviews or other content publicly on the site, that content will be accessible to others. We are not responsible for how third parties use information you choose to make public.

THIRD-PARTY LINKS

Our site may include links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.

CHILDREN'S DATA

The Services are not intended for children under 16. We do not knowingly collect personal information from children. If such information has been provided, please contact us to request its deletion.

DATA SECURITY AND RETENTION

While we implement appropriate safeguards, no system is entirely secure. Personal information is retained only for as long as necessary to fulfil the purposes set out in this Policy, or as required by law.

YOUR RIGHTS (UK & EEA)

Depending on your location, and in accordance with the General Data Protection Regulation (GDPR) and the UK GDPR, you may have the right to:

Access your personal information.
Have inaccurate data corrected.
Have your personal data erased.
Restrict or object to processing.
Data portability.
Withdraw consent, where applicable.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding. If you are not satisfied with our response, you have the right to lodge a complaint with the data protection supervisory authority in your country of residence. In the United Kingdom, this is the Information Commissioner's Office (ICO) at ico.org.uk; for the EEA, you can find the list of supervisory authorities at edpb.europa.eu.

INTERNATIONAL DATA TRANSFERS

Your information may be processed outside the UK or EEA, including in countries that may not offer the same level of data protection. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.