Frequently Asked Questions
Here you’ll find answers to the most common questions about orders, shipping, payments, returns and our customer service.
Orders & payment
Which payment methods do you accept?
Credit and debit cards and the other payment methods available at checkout. Orders are charged in euro (EUR), US dollar (USD) or British pound (GBP), depending on the delivery country.
Are my payments secure?
Yes. All payments are processed through certified payment providers with SSL encryption. Savelli stores no payment card data.
Which currency will I be charged in?
You pay in the currency of your delivery country: euro (EUR) for Germany, Austria, France, the Netherlands and Belgium, British pound (GBP) for the United Kingdom and US dollar (USD) for the United States. If your card uses a different currency, your bank or card issuer converts the amount and may charge a currency conversion fee.
Can I cancel my order?
As long as your order has not shipped, you can cancel it free of charge. If the order is already in transit, you can use your right of withdrawal within 30 days of receipt.
Do I need an account to order?
No. You can check out at Savelli as a guest, without creating an account.
Shipping & delivery
What is the delivery time?
We process every order within 1 to 3 business days. The total delivery time is 7 to 12 business days.
Is shipping free?
Yes. We offer free shipping on all orders to the Netherlands, Belgium, Germany, Austria, the United Kingdom, France and the United States, regardless of the order amount.
Which countries do you deliver to?
We deliver to addresses in the Netherlands, Belgium, Germany, Austria, the United Kingdom, France and the United States.
How do I track my order?
As soon as your order ships, you automatically receive an email with a Track & Trace link. Please note that it can take up to 48 hours for the tracking information to become visible.
What if my parcel doesn’t arrive?
Contact us; we will launch an investigation with the carrier. If your parcel is confirmed lost, you receive a full refund or a replacement shipment, entirely your choice.
Returns & refunds
Can I return my order?
Yes. You have 30 days from receipt to return or withdraw your order, for any reason. First contact us; we will email you a return label that you can download and print yourself.
What does it cost to return?
Nothing. Returning at Savelli is free — the return shipping costs are fully covered by us.
What condition must the product be in?
Unused and undamaged, complete with all parts and accessories (flexible hoses, mounting kit and instruction manual), in the original packaging.
When will I receive my refund?
Once we have received your return, or you have proven that you shipped it — whichever comes first — we refund exactly the amount you paid, within 5–10 business days, in the same currency and via the same payment method.
What if my item arrives damaged?
Contact us as soon as possible at contact@usesavelli.com and include clear photos. Our support team will provide an appropriate solution.
Product & customer service
How do Savelli faucets work?
Savelli faucets are designed for countertop installation and come with standard 1/2" fittings. Most models have a ceramic cartridge and lever control to adjust water flow and temperature; each product page lists the functions and specifications of the model.
How do I install and care for my faucet?
Each faucet comes with flexible hoses, a mounting kit and an instruction manual — installation follows the standard countertop format. To clean, use a soft cloth with water and mild soap, then dry immediately; do not use abrasive products, steel wool or solvents.
Where is Savelli based?
Savelli is an online retailer serving customers in the Netherlands, Belgium, Germany, Austria, the United Kingdom, France and the United States. We sell exclusively online and have no physical store. The mandatory consumer rights of your country of residence always apply, and our terms are the same for everyone: free shipping and a 30-day return period.
How do I get in touch?
Email us at contact@usesavelli.com. We assist you in English, German, French and Dutch on weekdays from 09:00 to 18:00, and we typically respond within 48 business hours.