Return Policy

Last updated: 15 October 2026

We offer a 30-day return period: you have 30 days after receiving your order to request a return or cancellation, for any reason.

Free returns

At Savelli, returning items is free. You never pay the return shipping costs.

Start a return

Please contact us first by email at contact@usesavelli.com or through our contact form, mentioning your order number.

Our support team will confirm your return and email you a return label together with the return address. Please download and print this label, attach it to the packaging and post the parcel. Return instructions and the applicable return address are issued once your return request has been approved.

The return shipping costs are fully covered by Savelli. You pay nothing to return your order.

Never return your order without contacting us first: we cannot process your return without a return label.

Where to send your return

Returns are handled by our returns team, and the correct return address is confirmed in writing once your return is approved. Always use the return label you receive by email — parcels sent to any other address cannot be traced or refunded.

Return conditions

To be eligible for a return, the product must be in the same condition as received: unused and undamaged, complete with all parts and accessories (flexible hoses, mounting kit and instruction manual), in the original packaging.

Withdrawal (return without giving a reason)

You can cancel your order within 30 days of receipt, for any reason. Notify us of the cancellation through our cancellation form or by email. The product must be unused, complete and in the original packaging.

Damage and problems

Check your order as soon as you receive it and contact us immediately if the product is faulty, damaged or if you received the wrong item. Please include clear photos so we can resolve the issue quickly.

Not received

Has your parcel not arrived after the expected delivery time? Contact us; we will launch an investigation with the carrier. If your parcel is confirmed lost, you receive a full refund or a new shipment, your choice.

Refunds

Once we have received your return, or you provide proof of shipment — whichever comes first — we refund the exact amount you paid within 5–10 business days, in the same currency and via the same payment method.

Contact

Do you have questions about your return? Email contact@usesavelli.com or use the contact form. We offer support in English, German, French and Dutch on business days from 09:00 to 18:00.